Privacy Policy.

Last updated: 17 September 2026

1. Who we are

LJM Plant Hire provides plant and equipment hire services in the United Kingdom. For the purposes of UK data protection law, LJM Plant Hire is the controller of the personal information described in this Privacy Policy.

If you have any questions about this policy or how we use your personal information, contact us at info@ljmplanthire.co.uk.

2. Information we collect

The information we collect depends on how you interact with us and the services you use.

Booking and customer information

When you make or enquire about a booking, we may collect information including your name, email address, telephone number, billing details, delivery and collection address, hire dates, equipment requirements and information relating to your booking.

Identity verification documents

Where required in connection with a plant hire booking, we may ask you to provide identity documentation such as a driving licence and proof of address. You may also choose to provide additional identification where this facility is available.

These documents are collected for identity verification, fraud prevention, security and the management of the hire relationship. They are treated as confidential information and are not intended to be publicly accessible through our website.

Payment information

Payments made through our website are processed using Stripe. Payment card information entered into Stripe's payment interface is provided directly to Stripe. LJM Plant Hire does not receive or store your complete payment card number or security code.

We may receive and retain information about the payment, such as the amount paid, payment status, transaction identifiers, refunds and information required to reconcile the payment with your booking.

Customer accounts and booking history

If you use a customer account or portal, we may retain details of your account, previous and current bookings, hire extensions, quotes, payments and other information necessary to provide the service.

Enquiries and communications

If you contact us, we may retain your contact details and the contents of your correspondence, together with information necessary to respond to and manage your enquiry.

Technical information

When you use our website, certain technical information may be processed automatically. This can include your IP address, browser and device information, pages requested, timestamps and security or server logs.

3. How we use your information

We may use personal information to:

• provide quotations and process plant hire bookings;
• manage delivery, collection and hire periods;
• verify the identity of customers;
• process and reconcile payments and refundable deposits;
• manage hire extensions, cancellations and refunds;
• communicate with you about a booking or enquiry;
• operate customer accounts and booking records;
• protect our equipment, customers and business from fraud, theft and misuse;
• maintain appropriate business and financial records;
• secure, maintain and improve our website and booking systems;
• comply with legal, regulatory, tax and accounting obligations; and
• establish, exercise or defend legal claims where necessary.

4. Our lawful bases

UK data protection law requires us to have a lawful basis for processing personal information. Depending on the circumstances, we may rely on:

Contract

We process information where it is necessary to take steps at your request before entering into a hire agreement or to perform our agreement with you.

Legitimate interests

We may process information where necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests. These interests can include operating and protecting our business, preventing fraud and theft, securing our equipment, maintaining appropriate records and dealing with disputes.

Legal obligations

We may process or retain information where this is necessary to comply with an obligation imposed on us by law.

Consent

Where processing relies on your consent, including certain uses of non-essential cookies, you can withdraw that consent at any time.

5. Identity documents and security

Identity documents supplied through our booking system are used for purposes connected with verifying and administering the hire and protecting LJM Plant Hire against fraud, theft and misuse.

We take reasonable technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

Access to uploaded identity documents is restricted. Documents are not intended to be accessible as ordinary public website files and access is limited to authorised administrative functions.

No internet-based service can be guaranteed to be completely secure. We therefore regularly review the measures used to protect information processed through our systems.

6. Payments and Stripe

We use Stripe to provide payment processing services. When you make an online payment, Stripe processes certain personal and payment information in accordance with its own privacy practices.

Stripe may process information independently where necessary to provide its services, prevent fraud, comply with financial regulation and meet its own legal obligations.

You should review Stripe's privacy information if you would like more information about how Stripe processes personal data.

7. Who we share information with

We do not sell your personal information.

We may disclose information to service providers where reasonably necessary to operate LJM Plant Hire. These may include payment processors, website and hosting providers, email providers, IT and security providers, professional advisers and other suppliers involved in providing our services.

We may also disclose information where required by law, to a court or competent authority, or where reasonably necessary to protect our rights, property, equipment or legitimate interests.

8. International transfers

Some of the technology providers we use may process information outside the United Kingdom.

Where UK data protection law requires safeguards for an international transfer, we expect the relevant provider to use an appropriate lawful transfer mechanism.

9. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including the administration of hires, resolving disputes, preventing fraud and meeting legal, accounting and tax obligations.

Different categories of information may therefore have different retention periods. We may retain core booking, transaction and accounting records for longer than information that is no longer required for operational purposes.

Identity documentation will not be retained indefinitely merely because it was provided during a booking. We will periodically review whether continued retention is necessary, taking account of the purpose for which the document was obtained and any ongoing hire, dispute, fraud-prevention or legal requirement.

10. Cookies

Our website may use cookies and similar technologies to operate the site, remember preferences, maintain security and, where permitted, understand website usage or support marketing activities.

Non-essential cookies will be subject to the cookie choices available through our website. More information is provided in our Cookie Policy.

11. Your data protection rights

Depending on the circumstances, UK data protection law may give you rights including the right to:

• ask for access to your personal information;
• ask us to correct inaccurate or incomplete information;
• ask us to erase personal information in certain circumstances;
• ask us to restrict processing in certain circumstances;
• object to certain processing based on legitimate interests;
• receive certain information in a portable format;
• withdraw consent where processing is based on consent; and
• raise a concern about how your information is being used.

These rights are not absolute and may be subject to exemptions or other requirements under applicable law.

To exercise a data protection right, email info@ljmplanthire.co.uk. We may need to verify your identity before fulfilling a request.

12. Complaints

If you have concerns about our use of your personal information, please contact us first so that we have an opportunity to investigate.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

13. Changes to this policy

We may update this Privacy Policy when our services, technology or legal obligations change. The latest version will be published on this website with an updated revision date.